Comments on: Firing Your Customers! http://www.windowwashingsuccesstips.com Free Window Cleaning Tips & Techniques For YOUR Window Cleaning Business Thu, 28 Jan 2010 20:32:40 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Steve Wright http://www.windowwashingsuccesstips.com/fire/comment-page-1#comment-3087 Steve Wright Fri, 25 Jan 2008 15:59:53 +0000 http://www.windowwashingsuccesstips.com/fire#comment-3087 Hi Ned and Bob: Good to hear from you. Keep in touch and enjoy your weekend. Steve Hi Ned and Bob:

Good to hear from you. Keep in touch and enjoy your weekend.

Steve

]]> By: Steve Wright http://www.windowwashingsuccesstips.com/fire/comment-page-1#comment-3086 Steve Wright Fri, 25 Jan 2008 15:58:48 +0000 http://www.windowwashingsuccesstips.com/fire#comment-3086 Hi Brad: Wow...10 below zero. Whew, that's a doozy. Well if they want it done, then I would do it. There are window cleaning gloves you can buy and then you would simply put some of that blue solution (the stuff you put under the hood to clean your car windshield) to keep your window cleaning solution from freezing. And don't forget to wear some woolies. :o) Brrrr... If you need an employee, why not just try someone on a part-time basis and see if it works for you? Typically window cleaners delay in hiring an employee for 2 reasons: 1) they're afraid to spend a few bucks. But the time saved on each job really adds up due to another person working alongside you. This time that is put back in your time bank could then be spent cranking up a marketing campaign or two which would bring more profits into your company. An employee truly does pay for himself/herself. 2) because they feel that they need to provide a full 40 hours of work to the employee. Not true. There are many people looking to pick up a few extra bucks and will gladly work an extra day or two. Make it understood that you only want to try him/her out on a part-time basis to see if it works out. Students work great. In my business, I had anywhere from 15 to 20 students on board ready, willing, and more than able to work. Call me if you need additional assistance. Steve Hi Brad:

Wow…10 below zero. Whew, that’s a doozy. Well if they want it done, then I would do it. There are window cleaning gloves you can buy and then you would simply put some of that blue solution (the stuff you put under the hood to clean your car windshield) to keep your window cleaning solution from freezing. And don’t forget to wear some woolies. :o ) Brrrr…

If you need an employee, why not just try someone on a part-time basis and see if it works for you? Typically window cleaners delay in hiring an employee for 2 reasons:

1) they’re afraid to spend a few bucks. But the time saved on each job really adds up due to another person working alongside you. This time that is put back in your time bank could then be spent cranking up a marketing campaign or two which would bring more profits into your company. An employee truly does pay for himself/herself.

2) because they feel that they need to provide a full 40 hours of work to the employee. Not true. There are many people looking to pick up a few extra bucks and will gladly work an extra day or two. Make it understood that you only want to try him/her out on a part-time basis to see if it works out. Students work great. In my business, I had anywhere from 15 to 20 students on board ready, willing, and more than able to work.

Call me if you need additional assistance.

Steve

]]> By: brad with prism window cleaning greeley colorado http://www.windowwashingsuccesstips.com/fire/comment-page-1#comment-3046 brad with prism window cleaning greeley colorado Tue, 22 Jan 2008 17:15:46 +0000 http://www.windowwashingsuccesstips.com/fire#comment-3046 steve nice to talk to you couple questions what do you do with pleasing your customers when it is just to cold to clean windows i mena 10 below zero. i am looking for a way to tell myself i need an employee but i cant any suggestions.. thanks brad steve nice to talk to you couple questions what do you do with pleasing your customers when it is just to cold to clean windows i mena 10 below zero. i am looking for a way to tell myself i need an employee but i cant any suggestions.. thanks brad

]]> By: bob http://www.windowwashingsuccesstips.com/fire/comment-page-1#comment-3038 bob Mon, 21 Jan 2008 22:12:46 +0000 http://www.windowwashingsuccesstips.com/fire#comment-3038 Well spoken. It's not the jobs you get that will make or break you, its the ones you walk away from. We just had our 2 year anniversary (Thank you Steve!!) and business is going very well. Well spoken. It’s not the jobs you get that will make or break you, its the ones you walk away from.

We just had our 2 year anniversary (Thank you Steve!!) and business is going very well.

]]> By: Ned Winans http://www.windowwashingsuccesstips.com/fire/comment-page-1#comment-3035 Ned Winans Mon, 21 Jan 2008 18:02:42 +0000 http://www.windowwashingsuccesstips.com/fire#comment-3035 Hi Steve, I agree, over the years I have had to get rid of a handful of customers, mostly like you say, for being very rude. After 5 years in the window cleaning business I have only had one customer that gave me a problem with payment, which I finally received. But it is just not worth the aggrivation of making phone calls that are not answered and writing and sending out bills. So needless to say, I will not be washing this persons windows anymore. Sincerely, Ned Hi Steve,
I agree, over the years I have had to get rid of a handful of customers, mostly like you say, for being very rude.
After 5 years in the window cleaning business I have only had one customer that gave me a problem with payment, which I finally received. But it is just not worth the aggrivation of making phone calls that are not answered and writing and sending out bills. So needless to say, I will not be washing this persons windows anymore.
Sincerely, Ned

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