Hi Steve,
I have a question. I consulted How To Start Your Own Residential Window Washing Business, but didn’t find anything on this particular subject. Up here in NE Ohio, we get a fair amount of rain (Trivia: last year we got more rain than Seattle and Ohio is noted as being the second cloudiest state in the country). On Monday and Thursday, I have jobs scheduled and currently, the weather forecast is calling for possible showers. What do you recommend that I tell the customer?
Hope all is well with you.
BTW – if you ever need a testimonial for your website, you can count me in.
John Blystone
My Response:
Hi John,
Good morning. Ah…the good ‘ole rain question.
) This can be a tough one to address and I don’t think there’s any right answer, but I’ll explain what I did when it rained in my area. Keep in mind that florida had lots of rain in the summer, so it was a situation that I had to contend with also.
Anyway…what I did was go to the job as planned regardless what the forecast may say unless I woke up in the morning and it was pouring out. The reason is because you can still clean windows if it’s raining. The homeowner will still have clean windows after the rain stops. The only difference is that if it’s raining, it makes it harder for you to double check your work after cleaning each window. So all you’re really able to do is wet, scrape, rewet, squeegee, towel, and move to the next.
As a side note, if I was at the job site and it really started coming down in buckets, I would move my operation inside the home. Hopefully it would stop raining by the time I was ready to do the outside again. It didn’t always work out like that though, so on occasion it would be necessary to pack up with plans to come back and finish the job the next day. What determined this was how hard it was raining. I really didn’t want to come back and finish up, so it would have to be raining really hard for me to abandon the job and come back the next day. Sometimes there wasn’t any choice though.
I’m not sure if any of the above helps, but that’s how I approached rain. So again, regardless what the forecast may call for in terms of rain, I still showed up at the job unless it was really, really raining hard in the morning before I started my day. Rain showers are no big deal. It’s the torrential downpours that’ll put a crimp in your schedule.
Sometimes of course the homeowner may not want their windows cleaned if rain is in the forecast. I would try and talk ‘em out of rescheduling if they called me in this situation by explaining to them that their windows will still be clean. I mean rain or no rain, they’ll still end up with clean windows. Sometimes this worked, sometimes it didn’t. I will say though that my work week was monday through thursday with friday set aside for estimates, so if my schedule needed to be juggled due to inclement weather, I could finish up a job on friday if I needed to.
Thanks for your offer on a testimonial. I appreciate it. A few sentences would be super. Thanks again. Take care and have a great day.
Regards,
Steve
